Terms & Conditions

Last Updated: 11 September 2026

Welcome to the website of BIG NORTH PROTEIN HEALTHCARE PRIVATE LIMITED ("Company", "we", "us", or "our").

These Terms & Conditions govern your use of our website and your purchase of products offered through the website.

By accessing our website or placing an order, you agree to these Terms & Conditions.

1. Company Information

Company Name: BIG NORTH PROTEIN HEALTHCARE PRIVATE LIMITED
CIN: U47219UP2024PTC195994
GSTIN: 09AAMCB2562P1Z1

Registered Office:
House No. 11, Kh No. 330,
Chipiyana Bujurg, Ghaziabad,
Uttar Pradesh – 201009, India

Phone: +91 93158 00269
Email: bignorthproteinhealthcarepriva@gmail.com

2. Our Products

We offer sports nutrition and fitness supplement products, which may include:

Whey Protein
Creatine
Mass Gainers
Pre-Workout Supplements
BCAA and amino acid products
Other sports and nutritional supplements

Product availability, specifications, flavors, sizes, packaging, images, and prices may change from time to time.

3. Product Information

We make reasonable efforts to ensure that product information displayed on our website is accurate and current.

However, product packaging, labeling, appearance, ingredients, nutritional information, and images may vary from time to time.

Customers should always read the product label, ingredients, directions for use, warnings, and recommended serving information before consuming any product.

4. Health & Supplement Disclaimer

Our products are intended to complement a balanced diet and healthy lifestyle.

Supplements should not be considered a replacement for a balanced diet unless specifically stated otherwise on the product label.

Individual results may vary depending on factors such as diet, exercise, lifestyle, age, body composition, and individual circumstances.

If you have a medical condition, are taking medication, are pregnant or breastfeeding, have allergies, or have any concerns about consuming a supplement, consult an appropriate qualified healthcare professional before use.

Do not exceed the recommended serving size stated on the product packaging.

Products should be stored according to the instructions provided on the packaging.

5. Product Use

Customers are responsible for reading and following the instructions, warnings, serving recommendations, storage instructions, and other information provided on the product packaging.

BIG NORTH PROTEIN HEALTHCARE PRIVATE LIMITED shall not be responsible for misuse of a product, use contrary to product instructions, or failure to follow applicable warnings.

6. Eligibility

By placing an order, you confirm that:

The information provided by you is accurate and complete.
You are legally capable of entering into a purchase transaction.
You will use the products according to the instructions provided.
You will comply with applicable laws and regulations.

7. Prices

All prices displayed on our website are subject to change without prior notice.

Applicable taxes, shipping charges, or other charges may be added or displayed during checkout.

We reserve the right to correct pricing, product information, or promotional errors.

8. Orders

Placing an order constitutes a request to purchase the selected products.

An order confirmation does not necessarily constitute final acceptance of the order.

We reserve the right to cancel or refuse an order in circumstances including:

Product unavailability
Incorrect pricing or product information
Payment failure
Suspected fraudulent activity
Incorrect customer information
Delivery restrictions
Other circumstances beyond our reasonable control

If an order is cancelled after payment has been received, any eligible refund will be processed according to our applicable refund policy.

9. Payment

Payments may be processed through third-party payment gateways.

By completing a payment, you agree to the applicable terms and conditions of the payment provider.

We are not responsible for payment failures, bank processing delays, declined transactions, temporary gateway interruptions, or other issues controlled by third-party payment providers.

10. Shipping & Delivery

Orders will be shipped to the delivery address provided by the customer.

Delivery timelines are estimates and may vary depending on location, courier availability, weather, holidays, logistical conditions, or circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address and contact details.

11. Returns, Refunds & Exchanges

Returns, refunds, replacements, and exchanges are governed by our applicable Return & Refund Policy.

For health, hygiene, and safety reasons, opened, used, damaged, or tampered supplement products may not be eligible for return or exchange, except where required by applicable law or where the product was received damaged, defective, or incorrect.

Customers should inspect packages upon delivery and contact us promptly if a product appears damaged, incorrect, or tampered with.

12. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed or shipped, cancellation may no longer be possible.

Any eligible refund will be processed according to our applicable refund policy.

13. Intellectual Property

All content available on the BNP Healthcare website, including but not limited to:

Company name
Logos
Brand identity
Product images
Text
Graphics
Videos
Icons
Product descriptions
Website design

is owned by or licensed to BIG NORTH PROTEIN HEALTHCARE PRIVATE LIMITED unless otherwise stated.

No content may be copied, reproduced, modified, distributed, published, or commercially exploited without prior written permission.

14. Prohibited Activities

You agree not to:

Use the website for unlawful purposes
Attempt unauthorized access to our systems
Interfere with website functionality
Introduce malicious software or code
Abuse or overload the website
Submit false or fraudulent information
Misuse our website, products, or services
Violate applicable laws or regulations

15. Third-Party Services

Our website may use third-party services, including payment gateways, courier services, hosting providers, analytics services, communication platforms, and other technology providers.

Your interaction with these services may also be governed by the respective third party's terms and policies.

16. Limitation of Liability

To the extent permitted by applicable law, BIG NORTH PROTEIN HEALTHCARE PRIVATE LIMITED shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

We are not responsible for losses or delays caused by circumstances outside our reasonable control, including third-party service interruptions, courier delays, technical failures, natural events, or other force majeure circumstances.

Nothing in these Terms & Conditions excludes liability that cannot legally be excluded under applicable law.

17. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

18. Changes to These Terms

We reserve the right to modify these Terms & Conditions from time to time.

Changes will become effective when the updated version is published on the website.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over Ghaziabad, Uttar Pradesh, India, unless otherwise required by applicable law.

20. Contact Us

For questions regarding these Terms & Conditions, please contact:

BIG NORTH PROTEIN HEALTHCARE PRIVATE LIMITED

House No. 11, Kh No. 330,
Chipiyana Bujurg, Ghaziabad,
Uttar Pradesh – 201009, India